Customer support
Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements:
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
What we offer:
• Competitive salaries and performance-based Bonuses.
• Opportunities for career development in a growing industry
• A dynamic and inclusive work environment.
6 days in every seven days.
The normal working hours will be based on a rotation/shift.
The working times will be between 10:00am-17:00pm or 16:00pm-23:00pm.
***You can send your resume to the email: [email protected] or call.
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